The Gap-SVES files

Eleven million garments.
Three incompatible stories.

Seventeen reports follow the merchandise from Gap's inventory systems to more than 300 trucks, Florida warehouses, a courtroom and a financial question that never disappeared.

Warehouse workers reviewing paperwork beneath a headline about Gap inventory calculations Issue 01

Court Record · Lead investigation

The Number Gap Could Not Explain

Gap put a 25-30% figure into a live commercial dispute. The court record could not show how the company calculated it.

Read the investigation

From the record

02—04

The full investigation

05—17
Empty judge bench in a courtroom 10

Accountability

The Records Gap Still Controls

Every unanswered question in the dispute has a corresponding document. Most of the decisive records originated inside Gap.

Gap store entrance and clothing displays with a headline about tracing shipment records 15

Investigation

The Package Gap Can Trace — If It Chooses To

Somewhere in Gap's systems, a scan record exists for every carton that left its distribution centers bound for SVES. The dispute is not whether that trail exists. It is whether it gets opened.

The unresolved center

“The complete answer already exists in the records of the company that shipped the goods.”
Follow the document trail